2020-2021 College Catalog 
    
    Mar 28, 2024  
2020-2021 College Catalog [ARCHIVED CATALOG]

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HMGT 1300 - The Guest Experience

Credit(s): 3
This course covers the many aspects of exceptional customer service, including the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers.  Activities include development of a personal action plan to improve customer service skills.

Prerequisite(s): HMGT 1030  



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