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Feb 10, 2025
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HMGT 1300 - The Guest ExperienceCredit(s): 3
This course covers the many aspects of exceptional customer service, including the benefits and barriers of great customer service, how to project a customer friendly image, how to measure customer satisfaction levels, and techniques for dealing with demanding customers. Activities include development of a personal action plan to improve customer service skills.
Prerequisite(s): HMGT 1030
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