2019-2020 College Catalog 
    Jul 18, 2024  
2019-2020 College Catalog [ARCHIVED CATALOG]

Business & Community Services

The Business and Community Services (BCS) mission is to support economic, workforce and community development by providing a wide range of services, training programs and cultural activities in response to community need.

Our courses provide practical skills and hands-on training for workforce development, professional career advancement and hobbyists who want to learn new skills. Our workforce development team also designs custom programs for specific company needs. 

Most of the continuing education BCS offers is eligible toward continuing education unit (CEU) credits required for many licensed professions. Certificates of completion are awarded in certain areas. Many BCS courses also are eligible for continuing professional education (CPE) credits. There is no formal admission process to participate in a non-credit course offered through BCS. Fees for open non-credit courses are established based on elements like length and type of course, materials included and instructional costs. 

Charges for other programs and services are determined on an individual basis.

Programs and Services

Personal Enrichment/Development Programs. Whether you want to start a new hobby, learn new skills to make a favorite pastime more fun or try something you’ve always imagined you’d enjoy, BCS offers a wide variety of courses to meet diverse community needs.

Advanced Manufacturing Programs. BCS offers highly specialized advanced manufacturing programs to help companies manage the rapid changes and new realities of today’s workplace. BCS also has a wide array of CADD (computer-aided design and drafting) courses, is a FeatureCAM Training Center and has a number of courses in the area of computer-aided machining and manufacturing. Additional programs include programmable logic controllers, industrial automation, microelectrons, robotics and more. These programs may be offered on-site or at one of our five campus locations.

Business and Professional Development Programs. Course topics include business and management, supervision, customer service, team building, conflict resolution, professional examination review, certification, relicensure, LEAN manufacturing and Six Sigma, quality and productivity and environmental and safety along with many other topics.

Computer Training. BCS provides regularly-scheduled courses for beginners to advanced users who want to upgrade or develop new skills. These hands-on training courses focus on diverse computer applications and programming. Companies can request customized courses by contract. These programs may be offered on-site or at one of our five campus locations. 

Customized Training. BCS develops and delivers customized training programs in response to specific training needs, including skills upgrades, apprenticeships, retraining and cross-training. We work routinely with business and industry experts to deliver high-impact training that will positively impact a company’s bottom line. Subject matter ranges from basic skills to supervisory and advanced technical skills. With experienced training instructors, instructional designers and program coordinators on staff, BCS can provide needs assessment, program design and development, training, and facility and project coordination, in addition to instruction. These customized programs may be offered on-site or at one of our five campus locations. 

Tennessee Small Business Development Center. Partially funded through the U.S. Small Business Administration and operating as part of the Tennessee Small Business Development Network, the Tennessee Small Business Development Center (TSBDC) at Pellissippi State provides consulting and other services to small business in order to promote growth, expansion, innovation, increased productivity and management improvement. TSBDC offices are located at the Knoxville Area Chamber Partnership, Farragut/West Knoxville Chamber of Commerce, Blount County Chamber of Commerce and Pellissippi State campuses. Please visit the TSBDC website for more information.

Facilities. The College offers state-of-the-art conference facilities and services to the community through BCS. Facilities include the 495-seat Clayton Performing Arts Center, auditoriums offering from 78 to 150 seats, a 40-seat Executive Seminar Room and a variety of other meeting and seminar rooms. Audiovisual equipment, technical support, food services and ample free parking also are provided. For more information, visit the Facilities website.

Non-credit Course Admission

There is no formal admissions process for non-credit courses. Participants in non-credit courses must register and pay for classes in advance of the course start date. Students enrolled in non-credit classes must apply to the Pellissippi State Admissions office to be eligible to take college credit-bearing courses.

Non-credit Information and Policies

Three ways to register:

  1. Register and pay online on the BCS website.
  2. Call (865) 539-7167 to pay with Visa, MasterCard, American Express or Discover.
  3. Visit the Business and Community Services office at the Hardin Valley Campus during office hours: 8 a.m. to 4:30 p.m. Monday-Friday, 10915 Hardin Valley Road, Room 108, Lamar Alexander Building, to pay with check, cash or credit card.

Admission requirements. Non-credit courses are exempt from the traditional college admission process. Enrollment fees are due at the time of registration.

Fees. All enrollment fees must be paid before the beginning of class. The fee amount for each class or course is stated in the BCS course schedule or online on the BCS website. Fees vary per class based on the type of course, instructor, materials and facilities costs and are subject to change without notice. Some courses require materials fees paid to the instructor on the first day of class. State employee, senior citizen and disability fee waiver policies do not apply to non-credit programs. Pellissippi State employees are eligible to take some non-credit classes through a budget transfer process.

Books & Supplies. Most courses require instructional supplies; those materials are included in the course fee unless otherwise noted. Material fees payable to the instructor are noted; these fees typically cover costs instructors incur for course-specific supplies. Instructor material fees are due at the first class session.

Registration Closing Dates. The closing date for registration is two working days before the class start date unless otherwise stated. Register early: Class space is limited and many popular classes fill before the closing date. Early registration will ensure enrollment.

Maximum & Minimum Enrollments. Unlike college credit-bearing courses, no tax dollars are used to support non-credit programs. Non-credit courses are sustained by participant or contract revenues only; therefore, class enrollment must meet the minimum number of participants required to cover expenses. Courses may be cancelled for lack of minimum enrollment. Students will receive a full refund for courses cancelled due to low enrollment. Popular coursers may fill before the closing date; students may register early with payment to hold a seat.

Continuing Education Units (CEUs). The CEU is a nationally recognized measure of education and training and is defined as 10 hours of participation in an organized continuing education adult or extension experience under reasonable sponsorship, capable direction and qualified instruction. For a transcript showing CEUs awarded to you for successfully completing CEU-eligible non-credit courses, contact Business and Community Services at 865-539-7167.

Certificates. Upon satisfactory completion of CEU classes, students may be awarded certificates in recognition of their achievement. The cost of the initial certificate is included in the course fee. For duplicate certificates, a fee of $5 will be charged to cover administrative costs.

Class Cancellation/Postponement. Classes may be canceled for lack of minimum enrollment. In the event a class is canceled by the College, an effort will be made to notify each student registered for the class using contact information provided at registration. If for any reason the instructor must postpone or reschedule a class session, BCS will attempt to notify the students. In all instances of postponement, the instructor is responsible for arranging makeup classes. Students who wish to reschedule classes must do so at least two days before the first class session; motorcycle courses must be rescheduled seven days prior to the start date of the enrolled class and parenting seminars must be rescheduled one business day prior to the start date of each class. Please see Refunds for additional information.

Holidays/Inclement Weather. Non-credit programs adhere to the College holiday schedule and inclement weather guidelines. Emergency alerts and inclement weather announcements will always be available on the Pellissippi State Community College homepage, Facebook page and Twitter account. Pellissippi State will also send inclement weather alerts to media outlets — including newspapers and radio and television stations — for broadcast.

Refunds. A full refund will be given for classes canceled by the College. If you are unable to attend a course, please contact us by phone two days prior to the beginning of class, unless otherwise noted, to receive a refund. Refunds requested after course closing dates for ongoing courses will undergo a review process. Students may appeal a refund by submitting a written request outlining the basis for the appeal to the executive director of Business and Community Services.

  1. Motorcycle Safety Refund Policy. Cancellations or rescheduling should be completed at least seven days prior to the start date of the enrolled class. Cancellations within the seven-day period will forfeit tuition, and reschedules will incur an additional charge.
  2. Parenting & Divorce Seminar Refund Policy. Notification of a desire to reschedule or cancel this course must be made at least one business day prior to the start date of each class. No shows must pay the full registration fee again to re-enroll in the class.

Parking. Non-credit students can park on campus in any open parking area without charge.

Clayton Performing Arts Center

Pellissippi State’s Clayton Performing Arts Center was completed in 1995. Since its opening, the theatre has showcased regional, national and international performances. The Clayton Performing Arts Center seats 495 people and has state-of-the-art sound and lighting. Access for people with disabilities and free parking make the theatre enjoyable for anyone. If you would like additional information about the Clayton Performing Arts Center or are interested in renting any of the College’s facilities, please contact Business and Community Services at (865) 694-6665.