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    Pellissippi State Community College
   
 
  Nov 23, 2017
 
 
    
2014-2015 College Catalog [ARCHIVED CATALOG]

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BUSN 2420 - Customer Service

Credit(s): 3
A practical course designed to prepare students to meet and exceed customers’ expectations. The course focuses on communication, including listening, electronic, verbal, nonverbal, and telephone communication skills and communicating in difficult and diverse customer situations. Techniques for learning involve simulations, observation research and an individual skill-building project.



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