2020-2021 College Catalog 
    
    Jun 28, 2022  
2020-2021 College Catalog [ARCHIVED CATALOG]

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BUSN 2420 - Customer Service ■

Credit(s): 3
A practical course designed to prepare students to meet and exceed customers’ expectations. The course focuses on communication, including listening, electronic, verbal, nonverbal, and telephone communication skills and communicating in difficult and diverse customer situations. Techniques for learning involve simulations, observation research and an individual skill-building project.

Online availability: This course is offered online as well as on-ground. Check the semester course list in myPellissippi for current availability. Online courses may require proctored exams and quizzes. Students are responsible for any fees charged by some proctoring services.



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