2012-2013 Catalog & Handbook 
    
    Apr 20, 2018  
2012-2013 Catalog & Handbook [ARCHIVED CATALOG]

[Add to Portfolio]

MKT 2420 - Customer Service

Credit(s): 3
A practical course designed to prepare students to meet and exceed customers’ expectations. The course focuses on communication, including listening, electronic, verbal, nonverbal, and telephone communication skills and communicating in difficult and diverse customer situations. Techniques for learning involve simulations, observation research and an individual skill-building project.



[Add to Portfolio]